Challenges in Education: Quality

Certainly, education it is not just about knowledge transfer, this is a more complex process, and for some, a very long one. Reading April’s blog post from ASQ’s CEO Paul Borawski  “Quality Tools and Education: Making a Difference on a Global Scale“, it was brought to my attention how important quality tools are for education.

Time ago as a student, I remember my first day at primary school, I realised how I really wanted to learn and acquire more knowledge. Later on, once I got into college, I had the same feeling about learning, and during my days there I started to be more critical with the quality of courses I attended. Actually, I believe everyone could remember when friends were rating professors, giving advice to younglings on which courses to take or not.

Unfortunately, I remember in most of the cases  “objetivity” was not the included in the rate scale as were providing feedback for every professor.

Later on, my university decided to rate professors using a fixed set of questions; many related to the way the class was given, including the course content. I have to say this was a good initiative, but being honest, I believe that was ok – by that time – , now I understand this was just “post mortem”. Sincerely, I never was aware of any programme created to ensure quality while course’s content was prepared nor during the semester.

When I see all this in perspective, it is clear there are many reasons why quality is not relevant for everyone, and it should be. Indeed, there are many areas in the education process where quality should be a key part. Preparing a course it is not just about the content. 

In some way, I think we should be able to see the education as a product/service to be delivered with high level of excellence, and for sure, there are so many areas to be considered in order to bring satisfaction and quality to the students.

No doubt initiatives like this, promoted by Dr. Sternke are really valuable and those should be definitely shared with the community. And, this bring to me an interesting topic to research here in Costa Rica;  this would worth the time to share and compare.

I am really pleased for all the ASQ efforts looking for quality on every part of our lives. I am a strong believer that quality drives excellence; for this reason I would not be more than happy taking education as a starting point to influence on new generations of professional to continue the endless process of continuous improvement.

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